FAQs
Q: How do I place an order?
Simply browse our store, select the product you want, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details and confirm your order. It's that easy.
Q: What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. All transactions are processed securely and your payment details are never stored on our servers.
Q: Can I modify or cancel my order after placing it?
We process orders quickly, so if you need to make a change or cancel, please contact us at contact@firstsheds.store as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.
Q: Will I receive a confirmation after placing my order?
Yes. You will receive an email confirmation shortly after placing your order, followed by a second email with your tracking information once your order has been shipped.
Q: Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption to ensure that all your personal and payment information is transmitted securely. Your privacy and security are our top priority.
Q: Where do you ship to?
We currently ship to the United Kingdom and the United States only.
Q: How much does shipping cost?
Shipping is completely FREE on all orders to both the UK and the US. No minimum order required.
Q: How long will my order take to arrive?
All orders are delivered within 7–10 business days from the date of shipment. Orders are processed within 1–3 business days before being dispatched.
Q: How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package at any time. Please allow 24–48 hours for tracking information to update after your shipment notification is sent.
Q: What happens if my package is delayed?
While we always aim to deliver within the estimated timeframe, occasional delays can occur due to carrier issues, weather conditions, or peak season volumes. If your order is significantly delayed, please contact us and we will investigate on your behalf.